# ProductBridge

## Documentation

- [Introduction to ProductBridge](https://docs.productbridge.io/introduction.md): ProductBridge is an AI-powered product management platform that helps you collect user feedback, analyze it with AI, plan roadmaps, and publish changelogs — all in one place.
- [Core Concepts](https://docs.productbridge.io/core-concepts.md): Understand the four pillars of ProductBridge — Feedback Collection, Feedback Intelligence, Product Roadmap, and Changelog — and how they work together to drive product decisions.
- [Quick Start Guide](https://docs.productbridge.io/quickstart.md): Get up and running with ProductBridge by creating your account, setting up your organization, collecting your first feedback, and viewing the dashboard in under 5 minutes.
- [Feedback Collection](https://docs.productbridge.io/core-concepts/feedback-collection.md): Learn how ProductBridge collects user feedback from three sources — a public portal, in-app widgets, and automatic ingestion from third-party tools.
- [Public Portal](https://docs.productbridge.io/core-concepts/feedback-collection/public-portal.md): Learn how to set up and customize the ProductBridge Public Portal — a branded, public-facing page where users submit feedback, vote on requests, and engage with your product roadmap.
- [Collecting Feedback from Integrations](https://docs.productbridge.io/core-concepts/feedback-collection/integrations.md): Learn how ProductBridge automatically imports feedback from third-party tools like Intercom, Slack, Zendesk, Discord, and more through auto-ingestion.
- [Widgets & Embeds](https://docs.productbridge.io/core-concepts/feedback-collection/widgets.md): Embed a ProductBridge feedback widget into any website or app. Choose the embed type that fits your UI — floating button, inline, custom trigger, iFrame, or direct URL — and follow the setup guide for your choice.
- [Floating Button](https://docs.productbridge.io/core-concepts/feedback-collection/widgets/floating-button.md): Add a floating feedback button to your website or app. Opens as a popup modal or a full-height sidebar panel. Choose your framework — Vanilla JS, React, Vue, or Angular — and paste in the code.
- [Inline Embed](https://docs.productbridge.io/core-concepts/feedback-collection/widgets/inline-embed.md): Render the ProductBridge widget directly inside a container element on your page. Perfect for dedicated feedback pages, help centers, or any place where you want the widget as part of your layout rather than an overlay.
- [Custom Trigger](https://docs.productbridge.io/core-concepts/feedback-collection/widgets/custom-trigger.md): Open the ProductBridge widget from any element on your page — your own button, nav item, or menu link. Initialize with customTrigger and call ProductBridge.toggle() from your element's click handler.
- [iFrame Embed](https://docs.productbridge.io/core-concepts/feedback-collection/widgets/iframe-embed.md): Embed the ProductBridge widget using a standard HTML iframe — no SDK or JavaScript required. Works in any CMS, Notion, Webflow, Framer, or static HTML page.
- [Direct URL](https://docs.productbridge.io/core-concepts/feedback-collection/widgets/direct-url.md): Share a direct link to your ProductBridge feedback portal. No code or embeds required — paste the URL in emails, Slack, support tickets, docs, or anywhere a link works.
- [Identity Verification](https://docs.productbridge.io/core-concepts/feedback-collection/widgets/identity-verification.md): Automatically identify your logged-in users in the ProductBridge widget. Generate a signed JWT on your server, pass it to the widget, and users never need to log in manually. Includes copy-paste code for Node.js, Python, PHP, Ruby, Go, React, Vue, and Angular.
- [Feedback Intelligence](https://docs.productbridge.io/core-concepts/feedback-intelligence.md): Discover how ProductBridge uses AI to automatically categorize, analyze, and surface insights from your user feedback.
- [Ask AI](https://docs.productbridge.io/core-concepts/feedback-intelligence/ask-ai.md): Learn how to use ProductBridge Ask AI — a conversational assistant that lets you search feedback, analyze themes, check your roadmap, explore user segments, and query your knowledge base using natural language.
- [Insights](https://docs.productbridge.io/core-concepts/insights.md): Insights is ProductBridge's AI analysis layer — it turns raw feedback into signals, observations, themes, and strengths so you see what your users need and what they love, ranked by real reach.
- [Overview](https://docs.productbridge.io/core-concepts/insights/overview.md): The Insights Overview is your feedback dashboard — daily ingest volume and trends across every source, filterable by time range, source, and board.
- [Themes](https://docs.productbridge.io/core-concepts/insights/themes.md): Themes are the highest-altitude view in Insights — groups of related observations organized by the functional areas of your product.
- [Observations](https://docs.productbridge.io/core-concepts/insights/observations.md): Observations are the distinct problems and requests in your feedback — each deduplicated across customers and ranked by how many people it reaches.
- [Strengths](https://docs.productbridge.io/core-concepts/insights/strengths.md): Strengths are what your users love — the positive signals in your feedback, grouped and ranked by how many people value each one.
- [Product Roadmap](https://docs.productbridge.io/core-concepts/product-roadmap.md): Learn how ProductBridge helps you plan, prioritize, and share your product roadmap with feedback-backed insights and public or private visibility.
- [Changelog](https://docs.productbridge.io/core-concepts/changelog.md): Learn how to use the ProductBridge Changelog to publish product updates, announce new features, and keep your users informed about what is new.
- [Branding & Custom Domain](https://docs.productbridge.io/settings/branding-and-custom-domain.md): Customize how ProductBridge looks to your users — upload a favicon, set portal brand colors for light and dark mode, and map your own domain to the public portal.
- [Custom Email & SMTP](https://docs.productbridge.io/settings/custom-email-and-smtp.md): Send ProductBridge emails from your own domain by connecting your SMTP server — so notifications, assignments, and changelog announcements reach your customers from your brand.
- [Visibility & SEO](https://docs.productbridge.io/settings/visibility-and-seo.md): Control who can see your feedback boards — and how your portal appears in search engines and social shares.
- [Moderation](https://docs.productbridge.io/settings/moderation.md): Keep your public portal clean — review posts and comments before they go live, park AI-processed integration posts for review, and anonymize users when needed.
- [Members & Roles](https://docs.productbridge.io/settings/members-and-roles.md): Add your team to ProductBridge, assign roles to control who can do what, and manage workspace membership over time.
- [Single Sign-On (SSO)](https://docs.productbridge.io/settings/sso.md): Let your users sign in to the public portal using your existing login system. Configure a JWT redirect flow so ProductBridge hands off authentication to your app — no password required on the ProductBridge side.
- [AI Credits & Billing](https://docs.productbridge.io/settings/ai-credits.md): Understand how AI credits meter Ask AI and other AI features, check your balance and usage history, and buy top-up credit packs.
- [Boards](https://docs.productbridge.io/setup/boards.md): Organize feedback and roadmap items into separate boards — by product area, customer tier, or stage — so each audience sees only what matters to them.
- [Categories](https://docs.productbridge.io/setup/categories.md): Group feedback and roadmap posts into broad themes — Idea, Bug, Question — so your team and customers can navigate by topic.
- [Tags](https://docs.productbridge.io/setup/tags.md): Attach multiple labels to a post so you can slice your inbox by impact, persona, product area, or any other dimension that matters to your team.
- [Statuses](https://docs.productbridge.io/setup/statuses.md): Define the lifecycle every post moves through — from "Under Review" to "Completed" — and customize the language and colors to match how your team actually works.
- [Custom Fields](https://docs.productbridge.io/setup/custom-fields.md): Capture structured data alongside every feedback post — ARR, urgency, account IDs, anything specific to how your team triages — without forcing it into the title or description.
- [Knowledge Hub](https://docs.productbridge.io/setup/knowledge-hub.md): Upload your product documentation, PRDs, and help articles so ProductBridge's AI knows what you've already built — and can tell new feedback apart from existing features.
- [End Users](https://docs.productbridge.io/setup/end-users.md): Every customer who submits feedback, votes, comments, or reacts is an End User in ProductBridge — with their own profile, history, and segment membership.
- [User Segments](https://docs.productbridge.io/setup/user-segments.md): Group your end users into reusable audiences — Enterprise, At-Risk Renewals, Acme Team — then use those segments to gate board visibility and filter your user list.
- [Saved Views](https://docs.productbridge.io/setup/saved-views.md): Save your most-used inbox filters as one-click views — "Open enterprise bugs," "This week's high-impact requests" — so you stop rebuilding the same filter every morning.
- [Reactions](https://docs.productbridge.io/setup/reactions.md): Let users react with emojis on changelog entries and comments — a lightweight way to signal nuance beyond a binary upvote.
- [In-App Notifications](https://docs.productbridge.io/notifications/in-app.md): Stay on top of everything happening in your workspace — comments, assignments, status changes, and roadmap updates — all from your in-app notification inbox.
- [Email Notifications](https://docs.productbridge.io/notifications/email.md): Reach team members and customers outside the app — comment activity, assignment alerts, status updates, and changelog announcements sent straight to their inbox.
- [Communication Channels](https://docs.productbridge.io/integrations/communication-channels.md): Connect ProductBridge to communication tools like Intercom, Zendesk, Freshdesk, Slack, Discord, and Gong to automatically capture feedback from conversations, messages, and calls.
- [Intercom Integration](https://docs.productbridge.io/integrations/communication-channels/intercom.md): Connect ProductBridge to Intercom to automatically capture feedback from support conversations and let your team submit feedback directly from the Intercom sidebar.
- [Zendesk Integration](https://docs.productbridge.io/integrations/communication-channels/zendesk.md): Connect ProductBridge to Zendesk to automatically capture feedback from support tickets and let your agents submit feedback directly from the Zendesk sidebar app.
- [Freshdesk Integration](https://docs.productbridge.io/integrations/communication-channels/freshdesk.md): Connect ProductBridge to Freshdesk to automatically analyze resolved and closed support tickets for product feedback — with scheduled polling and an optional webhook for near-real-time sync.
- [Slack Integration](https://docs.productbridge.io/integrations/communication-channels/slack.md): Connect ProductBridge to Slack to capture feedback via the /productbridge slash command, @mentions, emoji reactions, and AI-powered analysis of channel messages — with optional confirmation replies in the thread.
- [Discord Integration](https://docs.productbridge.io/integrations/communication-channels/discord.md): Connect ProductBridge to Discord to capture feedback via the /productbridge slash command, and send notifications about new feedback, status changes, and vote milestones to designated channels.
- [Gong Integration](https://docs.productbridge.io/integrations/communication-channels/gong.md): Connect ProductBridge to Gong to automatically turn call transcripts into feedback — capturing product requests and pain points from your sales and customer-success calls.
- [Public Reviews Integrations](https://docs.productbridge.io/integrations/public-reviews.md): Connect ProductBridge to review platforms like Trustpilot, AppSumo, the App Store, and the Play Store to import and analyze public user reviews alongside your feedback.
- [TrustPilot Integration](https://docs.productbridge.io/integrations/public-reviews/trustpilot.md): Connect ProductBridge to TrustPilot by pasting your public review page URL — no API keys or paid plan required. Reviews import automatically every day.
- [AppSumo Integration](https://docs.productbridge.io/integrations/public-reviews/appsumo.md): Connect ProductBridge to AppSumo by searching for your product or pasting your listing URL — no credentials required. Reviews import automatically every day.
- [App Store Integration](https://docs.productbridge.io/integrations/public-reviews/app-store.md): Connect ProductBridge to the Apple App Store by pasting your public app listing URL — no App Store Connect keys required. Reviews import automatically every day.
- [Play Store Integration](https://docs.productbridge.io/integrations/public-reviews/play-store.md): Connect ProductBridge to the Google Play Store by pasting your public app listing URL or package name — no service accounts required. Reviews import automatically every day.
- [Project Management Integrations](https://docs.productbridge.io/integrations/project-management.md): Connect ProductBridge to Jira, Linear, ClickUp, and GitHub to link feedback posts to issues, create issues from feedback, and update post statuses automatically as work progresses.
- [Jira Integration](https://docs.productbridge.io/integrations/project-management/jira.md): Connect ProductBridge to Jira Cloud to link feedback posts with issues, create Jira issues directly from feedback, and automatically update post status when linked issues move forward in your Jira workflow.
- [Linear Integration](https://docs.productbridge.io/integrations/project-management/linear.md): Connect ProductBridge to Linear to link feedback posts with issues, create Linear issues directly from feedback, and automatically update post status when linked issues move through your Linear workflow.
- [ClickUp Integration](https://docs.productbridge.io/integrations/project-management/clickup.md): Connect ProductBridge to ClickUp to link feedback posts with tasks, create ClickUp tasks directly from feedback, and automatically update post status when linked tasks move forward in your ClickUp workflow.
- [GitHub Integration](https://docs.productbridge.io/integrations/project-management/github.md): Connect ProductBridge to GitHub to link feedback posts with issues, create GitHub issues directly from feedback, and automatically update post status when linked issues are closed or reopened.
- [Data & Enrichment](https://docs.productbridge.io/integrations/data-and-enrichment.md): Extend ProductBridge with tools that capture feedback from the web and enrich your data with additional context.
- [Chrome Extension](https://docs.productbridge.io/integrations/data-and-enrichment/chrome-extension.md): Create feedback posts from any webpage using the ProductBridge Chrome Extension — no tab switching, no copy-paste.
- [Automations](https://docs.productbridge.io/integrations/automations.md): Connect ProductBridge to Zapier, Make, and Pabbly Connect to automate feedback workflows across thousands of apps — or build custom automations with outbound webhooks.
- [Zapier Integration](https://docs.productbridge.io/integrations/automations/zapier.md): Connect ProductBridge to 7,000+ apps using Zapier. Automate feedback workflows with triggers for new posts, comments, votes, status changes, and more.
- [Make Integration](https://docs.productbridge.io/integrations/automations/make.md): Connect ProductBridge to 2,000+ apps using Make (formerly Integromat). Automate feedback workflows with instant triggers for new posts, comments, votes, and status changes, plus actions and searches.
- [Pabbly Connect Integration](https://docs.productbridge.io/integrations/automations/pabbly.md): Connect ProductBridge to 2,000+ apps using Pabbly Connect. Send feedback events — new posts, comments, votes, and status changes — to Pabbly in real time and route them anywhere.
- [AI Assistants](https://docs.productbridge.io/integrations/ai-assistants.md): Connect AI assistants like Claude directly to ProductBridge so they can read, search, and act on your feedback, roadmap, and changelog on your behalf.
- [MCP Server](https://docs.productbridge.io/integrations/ai-assistants/mcp-server.md): Connect Claude — or any MCP-compatible AI assistant — to ProductBridge with a bearer token, capability URL, or OAuth 2.1. Let Claude read your feedback, search semantically, create posts, and update the roadmap from any conversation.

## API Reference

- [Introduction](https://docs.productbridge.io/api-reference/introduction.md): ProductBridge's public API lets external systems read and modify feedback, roadmap, comments, votes, and changelog data.
- [Authentication](https://docs.productbridge.io/api-reference/authentication.md): Authenticate every public API request with an organization-scoped api_key sent in the JSON body.
- [Pagination](https://docs.productbridge.io/api-reference/pagination.md): Cursor-based pagination for list endpoints, with limit, has_next_page, and an opaque cursor token.
- [Errors](https://docs.productbridge.io/api-reference/errors.md): HTTP status codes and the consistent error envelope returned by every public API endpoint.
- [Webhooks](https://docs.productbridge.io/api-reference/webhooks/overview.md): Receive real-time notifications when posts, comments, and votes change in your ProductBridge organization.
- [Event object](https://docs.productbridge.io/api-reference/webhooks/event-object.md): The JSON envelope and HTTP headers that accompany every webhook delivery from ProductBridge.
- [Event types](https://docs.productbridge.io/api-reference/webhooks/event-types.md): All 11 events ProductBridge dispatches to webhooks, with per-event data shapes and example payloads.
- [Webhook signatures](https://docs.productbridge.io/api-reference/webhooks/signatures.md): Verify that webhook deliveries actually came from ProductBridge using HMAC-SHA256.
- [Categories](https://docs.productbridge.io/api-reference/categories/overview.md): Posts can be assigned categories. Use the API to list, retrieve, create, and delete categories for your organization.
- [Retrieve a category](https://docs.productbridge.io/api-reference/categories/retrieve.md): Look up the full details of a single category by its id, scoped to the authenticated organization.
- [List categories](https://docs.productbridge.io/api-reference/categories/list.md): Return every active category for the authenticated organization as a JSON array.
- [Create a category](https://docs.productbridge.io/api-reference/categories/create.md): Add a new category to the authenticated organization. Returns the new category id.
- [Delete a category](https://docs.productbridge.io/api-reference/categories/delete.md): Soft-delete a category. Posts that referenced it have their category cleared automatically.
- [Feedback boards](https://docs.productbridge.io/api-reference/feedback-boards/overview.md): Containers that group feedback posts. Each organization can have multiple feedback boards (e.g. Feature Requests, Bug Reports).
- [Retrieve a feedback board](https://docs.productbridge.io/api-reference/feedback-boards/retrieve.md): Look up the full details of a single feedback board by its id, scoped to the authenticated organization.
- [List feedback boards](https://docs.productbridge.io/api-reference/feedback-boards/list.md): Return every active feedback board for the authenticated organization as a JSON array.
- [Roadmap boards](https://docs.productbridge.io/api-reference/roadmap-boards/overview.md): Containers that group roadmap posts. Each organization can have multiple roadmap boards (e.g. Product, Platform).
- [Retrieve a roadmap board](https://docs.productbridge.io/api-reference/roadmap-boards/retrieve.md): Look up the full details of a single roadmap board by its id, scoped to the authenticated organization.
- [List roadmap boards](https://docs.productbridge.io/api-reference/roadmap-boards/list.md): Return every active roadmap board for the authenticated organization as a JSON array.
- [Tags](https://docs.productbridge.io/api-reference/tags/overview.md): Lightweight org-scoped labels you can attach to feedback and roadmap posts for filtering and grouping.
- [Retrieve a tag](https://docs.productbridge.io/api-reference/tags/retrieve.md): Look up the full details of a single tag by its id, scoped to the authenticated organization.
- [List tags](https://docs.productbridge.io/api-reference/tags/list.md): Return every active tag for the authenticated organization as a JSON array.
- [Create a tag](https://docs.productbridge.io/api-reference/tags/create.md): Add a new org-scoped tag. Returns the new tag id.
- [Statuses](https://docs.productbridge.io/api-reference/statuses/overview.md): Per-organization workflow statuses for feedback and roadmap posts (open, in-progress, completed, closed).
- [List statuses](https://docs.productbridge.io/api-reference/statuses/list.md): Return every active status for the authenticated organization as a JSON array, ordered by workflow group.
- [Labels](https://docs.productbridge.io/api-reference/labels/overview.md): Org-scoped labels used to categorize changelog entries (e.g. 'release', 'security', 'performance').
- [List labels](https://docs.productbridge.io/api-reference/labels/list.md): Return active changelog labels for the authenticated organization, paginated with limit + cursor.
- [Feedback posts](https://docs.productbridge.io/api-reference/feedback-posts/overview.md): Individual pieces of feedback created by end-users or by your team. The core resource of the API.
- [Retrieve a feedback post](https://docs.productbridge.io/api-reference/feedback-posts/retrieve.md): Look up the full details of a single feedback post by its id, scoped to the authenticated organization.
- [List feedback posts](https://docs.productbridge.io/api-reference/feedback-posts/list.md): Paginated list of feedback posts with optional board, status, and full-text search filters.
- [Update a feedback post](https://docs.productbridge.io/api-reference/feedback-posts/update.md): Patch any combination of fields on an existing feedback post — only present fields are applied.
- [Merge feedback posts](https://docs.productbridge.io/api-reference/feedback-posts/merge.md): Combine two duplicate posts into one. Votes and comments on the source post move to the target.
- [Delete a feedback post](https://docs.productbridge.io/api-reference/feedback-posts/delete.md): Soft-delete a feedback post. The post no longer appears in any list or retrieve response.
- [Comments](https://docs.productbridge.io/api-reference/comments/overview.md): Threaded comments attached to feedback posts. Comments are polymorphic — the same shape supports replies and top-level comments.
- [Retrieve a comment](https://docs.productbridge.io/api-reference/comments/retrieve.md): Look up the full details of a single comment by its id, scoped to the authenticated organization.
- [List comments](https://docs.productbridge.io/api-reference/comments/list.md): Paginated list of active comments for a single feedback post, in chronological order.
- [Create a comment](https://docs.productbridge.io/api-reference/comments/create.md): Post a new comment on a feedback post, optionally as a reply to an existing comment.
- [Delete comments by post](https://docs.productbridge.io/api-reference/comments/delete-by-post.md): Bulk soft-delete every comment on a single feedback post. Destructive — use with care.
- [Users](https://docs.productbridge.io/api-reference/users/overview.md): End-users of your product who interact with feedback, comments, and votes — distinct from your team's admin users.
- [Retrieve a user](https://docs.productbridge.io/api-reference/users/retrieve.md): Look up a user by user_id or by email. Scoped to the authenticated organization.
- [Create a user](https://docs.productbridge.io/api-reference/users/create.md): Create an end-user by email, or resolve them if they already exist. Scoped to the authenticated organization.
- [Delete a user](https://docs.productbridge.io/api-reference/users/delete.md): Soft-delete the user's link to this organization. The user remains in other orgs they belong to.
- [Votes](https://docs.productbridge.io/api-reference/votes/overview.md): Upvotes on feedback or roadmap posts. Toggle votes on behalf of a user, or list every voter on a post.
- [Toggle a vote](https://docs.productbridge.io/api-reference/votes/toggle.md): Vote on a post on behalf of a user, or remove an existing vote. The same endpoint handles both directions.
- [List voters for a post](https://docs.productbridge.io/api-reference/votes/voters.md): Paginated list of users who currently have an active vote on a feedback or roadmap post.
- [Changelog entries](https://docs.productbridge.io/api-reference/changelog/overview.md): Public release-note style entries published to the org's customer-facing changelog feed.
- [Create a changelog entry](https://docs.productbridge.io/api-reference/changelog/create.md): Publish a new changelog entry with optional type, labels, and scheduling.
- [List changelog entries](https://docs.productbridge.io/api-reference/changelog/list.md): Paginated list of changelog entries with optional type and label filters. Uses skip/limit instead of cursor.

## Help Center

- [Help Center](https://docs.productbridge.io/help-center.md): No description found
- [How do I get started with ProductBridge?](https://docs.productbridge.io/help-center/faq/getting-started.md): Quick steps to create your first ProductBridge organization and start collecting customer feedback.
- [Cannot log in to dashboard](https://docs.productbridge.io/help-center/troubleshooting/cannot-login.md): Resolve login issues on ProductBridge.
- [Creating an Organization](https://docs.productbridge.io/help-center/guides/create-project.md): Guide to create a new ProductBridge organization with the onboarding wizard.
- [Import Feedback with a CSV](https://docs.productbridge.io/help-center/guides/import-data.md): Migrate your existing feedback posts from any tool into ProductBridge by uploading a .CSV file.
- [Migrating from Canny](https://docs.productbridge.io/help-center/guides/migrate-from-canny.md): Connect your Canny workspace with an API key and import your boards, posts, votes, and comments directly into ProductBridge.
- [Migrating from Upvoty](https://docs.productbridge.io/help-center/guides/migrate-from-upvoty.md): Step-by-step guide to export your Upvoty feedback and import it into ProductBridge using the CSV import tool.
- [Migrating from Nolt](https://docs.productbridge.io/help-center/guides/migrate-from-nolt.md): Step-by-step guide to export your Nolt feedback and import it into ProductBridge using the CSV import tool.