Content
Everything the AI agent is allowed to answer from — snippets you write, websites it crawls, and files you upload — all managed under Content in the AI Agents hub.
Where to find it
Open Content
Sidebar → AI Agents → Content
Direct link: https://app.productbridge.io/dashboard/support/workflows/agent/snippets
In-app path: Sidebar → AI Agents → Content (a collapsible group in the hub's left rail)
Requires: workflow:manage to add or remove content, document:manage for file uploads.
| Content type | Direct link |
|---|---|
| Snippets | /agent/snippets |
| Websites | /agent/websites |
| Files | /agent/files |
Two more sources feed the agent without living under Content: your published Help Center articles and video transcripts. Turn each on per agent under knowledge scope.
Adding Content
Every Content tab shares one Add content button, which offers all four types in a single picker — so you never have to switch tabs first.
| Option | What it is |
|---|---|
| Snippet | A question and its answer, written by you. Not published anywhere — the agent just knows it. |
| File upload | A document your team already answers from: PDF, Word, PowerPoint, Excel, or Markdown. |
| Website | Point it at a public site and it reads what it finds. One URL, or a sitemap. |
| YouTube | A video's captions become searchable text, timestamped so answers can cite the moment. |
YouTube import is currently switched off. YouTube refuses caption requests coming from cloud-provider IP ranges, so the import fails on every deployed server. The option is hidden rather than removed — nothing you have already imported is affected.
Snippets
A snippet is the fastest way to teach the agent something. Write the question the way a customer would ask it, and the answer you want given.
Open Snippets
Add the snippet
Click Add content and choose Snippet. Enter the question and the answer.
Wait a moment
The agent picks up new snippets within a few minutes. Test it in the agent's Test pane to confirm.
Snippets are private. Use them for answers you don't want on your public Help Center — internal policy details, workarounds for a known bug, or the phrasing you'd rather the agent used.
Deleting a snippet removes it from the agent's knowledge within a few minutes. This cannot be undone.
Websites
Point the agent at a public site and it crawls what it finds.
| Crawl mode | What it does |
|---|---|
| Single page | Reads exactly the URL you gave it |
| Sitemap | Follows the site's sitemap and reads the pages listed |
Each website row offers:
- View pages — see exactly which pages were captured
- Recrawl — re-read the site after you've published changes
- Crawl settings — adjust the crawl, including custom request headers
- Remove website — its pages leave the agent's knowledge within a few minutes
Custom headers let you crawl a site behind a simple header-based gate. Anything requiring an interactive login won't crawl.
Files
Files are the old Knowledge Hub, rehomed here because uploaded documents are agent food. The old Settings URL redirects to this page, so existing bookmarks still work.
Upload PDFs, Word documents, PowerPoint decks, Excel sheets, or Markdown. See Knowledge Hub for guidance on what's worth uploading.