Boards
Organize feedback and roadmap items into separate boards — by product area, customer tier, or stage — so each audience sees only what matters to them.
What Is a Board?
A board is a container for posts. Every feedback post lives on a feedback board, and every roadmap item lives on a roadmap board. Boards let you separate concerns — for example, a "Mobile App" board distinct from a "Web Dashboard" board — and apply different visibility, voting, and access rules to each.
You can create as many boards as you need. There's no hard limit.
Two Board Types
| Type | Used For | Where It Appears |
|---|---|---|
| Feedback Board | Customer-submitted ideas, problems, requests | Feedback tab on the public portal |
| Roadmap Board | Internal planning — what you're building, in what order | Roadmap tab on the public portal |
Create a Board
Open board settings
Go to Settings → Feedback (titled Feedback Boards) — or Settings → Roadmap for a roadmap board — and click Add Board.
Name and describe
Give your board:
- Icon & Name — an optional small image plus the name customers will see (e.g., "Mobile App Feedback")
- Description (optional) — a short blurb describing what the board is for
The board's URL slug is generated from the name automatically.
Set who can see posts
Under Who can see posts, choose the board's visibility:
- Public — anyone with the link
- Internal — only signed-in team members
- Segmented Users — only end-users matching a segment you choose
Set who can create posts
On feedback boards, Who can create posts is controlled independently of visibility:
- Public — anyone
- Internal Team — only your team members
- Segmented Users — only end-users matching a segment you choose
Configure board options
Turn features on or off per board:
- Disable Voting — turn on to stop users upvoting posts (voting is enabled by default)
- Disable Commenting — turn on to stop users discussing posts (commenting is enabled by default)
- Display Post Dates — show when posts were submitted
- Show ETA (roadmap boards only) — display estimated completion dates
The Voting and Commenting toggles are phrased as Disable Voting and Disable Commenting. Leaving them off keeps the feature enabled (the default); turning them on disables the feature. Easy to flip in your head — double-check before saving.
Save
Your board is live immediately at your-org.productbridge.io/feedback/<board-slug> (or /roadmap/<board-slug> for roadmap boards).
When to Use Multiple Boards
A single board is fine for most teams starting out. Consider splitting into multiple when:
- You have multiple products — separate "Acme Pro" and "Acme Lite" boards keep feedback streams distinct
- You have multiple audiences — a "Beta Customers" board with segment visibility, plus a public board for everyone else
- Volume is overwhelming — splitting "Feature Requests" from "Bug Reports" into different boards keeps each focused
- Different teams own different areas — Mobile team owns the Mobile board, Web team owns the Web board
Don't over-split early. It's easier to add a second board later than to merge two boards back into one. Start with one, see where the conversation gets crowded, then split.
Board-Level Custom Fields
Each feedback board controls which custom fields appear on its post form. For example, your "Enterprise Feedback" board might collect an "Account ID" field that your public board doesn't need.
Configure these in the board form under Customize post input fields. This section appears on feedback boards only — roadmap boards don't have custom fields.
Visibility & Access Rules
Visibility and post-creation access are independent — you can have a board that's publicly visible but only lets your team or a specific segment post, or vice versa.
| Who Can See Posts | Who Can Create Posts | Common Use Case |
|---|---|---|
| Public | Public | Standard public feedback hub |
| Public | Internal Team | Public roadmap-style board your team curates |
| Public | Segmented Users | Publicly readable, but only customers can request features |
| Internal | Internal Team | Team-only ideation board |
| Segmented Users | Segmented Users | Beta board scoped to your Beta Customers |
See Visibility & SEO for the full breakdown of visibility levels.