Collecting Feedback from Integrations
Learn how ProductBridge automatically imports feedback from third-party tools like Intercom, Slack, Zendesk, Discord, and more through auto-ingestion.
Where to find it
Open Connect Sources
Sidebar → Connect Sources
Direct link: https://app.productbridge.io/dashboard/settings/integrations
In-app path: Sidebar → Connect Sources
Requires: integration:view to see the catalog, integration:manage to connect or disconnect.
Every integration has its own page at /dashboard/settings/integrations/{code} — for example /dashboard/settings/integrations/slack or /dashboard/settings/integrations/intercom. See Integrations for the code of each one.
Import Feedback from the Tools You Already Use
Your team and users communicate across many platforms — support tools, messaging apps, review sites, and project trackers. ProductBridge connects to these tools and automatically imports feedback so you do not have to copy and paste between systems.
Auto-ingestion runs continuously. New feedback from connected tools appears in your inbox within minutes, deduplicated and tagged with its source.
Supported Integrations
Intercom
Import conversations and notes tagged as feedback.
Slack
Collect feedback from designated Slack channels.
Zendesk
Import tickets tagged with feedback labels.
Discord
Capture feedback from Discord server channels.
Freshdesk
Import tickets filtered by category or priority.
Gong
Turn sales and customer call transcripts into feedback.
Review Platforms
TrustPilot
Import reviews from your TrustPilot business profile.
AppSumo
Import reviews from your AppSumo listing.
App Store
Import iOS app reviews.
Play Store
Import Android app reviews.
How Auto-Ingestion Works
Connect a tool
Navigate to Connect Sources in the sidebar and connect the tools you want to import feedback from. Each integration has its own setup guide with authentication and configuration steps.
Configure import rules
Define which messages, tickets, or reviews get imported as feedback. Use tags, categories, channels, or AI-based detection to control the flow.
Feedback flows in automatically
Once configured, feedback is imported continuously. Each item is tagged with its source (e.g., "via Intercom", "via TrustPilot") and linked to a user profile when possible.
What Gets Imported
| Data | Description |
|---|---|
| Feedback content | The message, ticket body, or review text |
| Source tag | Which tool the feedback came from |
| User identity | Email, name, or profile linked when available |
| Metadata | Timestamps, star ratings, tags, or categories from the source |
All imported feedback is deduplicated automatically. If the same user submits similar feedback across multiple channels, ProductBridge groups them together so you see consolidated demand, not noise.
Next Steps
- Browse the full list of available integrations under Integrations
- Learn how imported feedback is analyzed by Feedback Intelligence