Public Portal
Learn how to set up and customize the ProductBridge Public Portal — a branded, public-facing page where users submit feedback, vote on requests, and engage with your product roadmap.
Your Public Feedback Hub
The Public Portal is a dedicated, branded page where anyone can submit feedback, vote on existing requests, and leave comments. It gives your users a transparent space to share ideas and see what others are requesting — building community and trust around your product.
No account is required for users to submit feedback, making it the lowest-friction way to collect input.
Set Up Your Portal
Activate the Portal
Navigate to Settings > Feedback > Public Portal and click Enable.
ProductBridge generates a unique URL for your portal (e.g., https://feedback.yourproduct.com or a custom domain).
Customize Branding
Configure your portal to match your brand:
- Logo — Upload your product logo
- Brand colors — Set primary and accent colors
- Welcome message — Add a headline and description that greets visitors
- Custom domain — Optionally map your own domain (e.g.,
feedback.yourproduct.com)
Configure Categories
Set up feedback categories so users can tag their submissions (e.g., Feature Request, Bug Report, Improvement). Categories help you organize and filter feedback in your inbox.
Share with Users
Embed the portal link in your app, website footer, email signatures, or help docs. Users land on the portal and can submit feedback immediately.
Portal Features
Feedback Submission
Users can submit new feedback with a title, description, and category. Optionally, they can attach screenshots or files to provide more context.
Voting
Enable voting to let your community prioritize requests organically. Users can upvote existing feedback items, and the most-requested features rise to the top automatically.
Voting is one of the most powerful feedback signals. A post with 50 votes tells you more than 50 individual submissions saying the same thing.
Comments and Discussion
Users can comment on existing feedback posts to add context, share use cases, or +1 a request with additional detail. Comments create a conversation around each feedback item.
Roadmap Visibility
Optionally expose your Product Roadmap on the public portal. Users can see what is planned, in progress, and completed — reducing "when will this ship?" questions and building transparency.
Status Updates
When a feedback post's status changes (e.g., from "Under Review" to "Planned"), users who voted or commented are notified. This closes the feedback loop and shows users their input drives real product decisions.
Customization Options
| Setting | Description |
|---|---|
| Branding | Logo, colors, favicon, custom CSS |
| Custom domain | Map your own domain to the portal |
| Categories | Define feedback categories (Feature Request, Bug, etc.) |
| Boards | Organize feedback into separate boards (e.g., by product area) |
| Voting | Enable or disable community voting |
| Roadmap | Show or hide the public roadmap tab |
| SSO | Enable single sign-on for authenticated feedback |
The public portal is fully responsive and works on mobile, tablet, and desktop browsers.
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