Public Reviews Integrations
Connect ProductBridge to review platforms like Trustpilot, AppSumo, the App Store, and the Play Store to import and analyze public user reviews alongside your feedback.
Bring Public Reviews into Your Feedback Loop
Public reviews on platforms like Trustpilot and the app stores contain valuable product insights — but they are often siloed from your internal feedback. ProductBridge integrates with major review platforms to import reviews automatically, so you can analyze them alongside all your other feedback in one place.
Supported Platforms
TrustPilot
Import reviews from your TrustPilot business profile.
AppSumo
Import reviews from your AppSumo product listing.
App Store
Import iOS app reviews from the Apple App Store.
Play Store
Import Android app reviews from the Google Play Store.
Connecting takes under a minute on every platform: open Connect Sources, pick the platform, and paste your public listing URL (or search by product name for AppSumo). No API keys or credentials are required, and reviews sync automatically every day.
Analyzing Public Reviews
Once imported, public reviews are processed by Feedback Intelligence just like any other feedback:
- Sentiment analysis — Star ratings are supplemented with AI-generated sentiment from the review text
- Categorization — Reviews are tagged with topics (Performance, UI/UX, Pricing, etc.)
- Trend detection — Spot changes in review sentiment or recurring themes over time
- Cross-channel comparison — Compare what users say publicly on Trustpilot versus what they report through your portal or support channels
Use Analytics to compare sentiment across public reviews and private feedback. Discrepancies often reveal issues users share publicly but not through support — or vice versa.