Public Reviews Integrations
Connect ProductBridge to review platforms like G2, Capterra, AppSumo, TrustPilot, App Store, and Play Store to import and analyze public user reviews alongside your feedback.
Bring Public Reviews into Your Feedback Loop
Public reviews on platforms like G2, Capterra, TrustPilot, and app stores contain valuable product insights — but they are often siloed from your internal feedback. ProductBridge integrates with major review platforms to import reviews automatically, so you can analyze them alongside all your other feedback in one place.
Supported Platforms
G2
Import reviews from your G2 product profile automatically.
Capterra
Sync reviews from your Capterra listing into ProductBridge.
AppSumo
Import reviews from your AppSumo product listing.
TrustPilot
Import reviews from your TrustPilot business profile.
App Store
Import iOS app reviews from the Apple App Store.
Play Store
Import Android app reviews from the Google Play Store.
Analyzing Public Reviews
Once imported, public reviews are processed by Feedback Intelligence just like any other feedback:
- Sentiment analysis — Star ratings are supplemented with AI-generated sentiment from the review text
- Categorization — Reviews are tagged with topics (Performance, UI/UX, Pricing, etc.)
- Trend detection — Spot changes in review sentiment or recurring themes over time
- Cross-channel comparison — Compare what users say publicly on G2 versus what they report through your portal or support channels
Use the Intelligence Dashboard to compare sentiment across public reviews and private feedback. Discrepancies often reveal issues users share publicly but not through support — or vice versa.
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