AI Credits & Billing
Understand how AI credits meter Ask AI and other AI features, check your balance and usage history, and buy top-up credit packs.
Where to find it
Open Billing & Plans
Sidebar → your avatar (bottom-left) → Billing
Direct link: https://app.productbridge.io/dashboard/billing
In-app path: Sidebar → your avatar (bottom-left) → Billing
Requires: billing:view to see the page, billing:manage to change a plan or buy credits. Owners have both; Admins have billing:view only.
Billing is not under Settings. It moved out to its own top-level page because it is a per-user, cross-organization concern — one balance covers every organization you own.
The page has three tabs:
| Tab | Direct link | What it holds |
|---|---|---|
| Current Plan | /dashboard/billing | Your plan, renewal date, seat and usage meters, and the AI credits available tile |
| Plans | /dashboard/billing?tab=plans | The full plan comparison table — toggle monthly/yearly with ?interval=monthly |
| Top up credits | /dashboard/billing?tab=topup | One-time credit packs. Only appears when top-up packs are available for your account |
What AI Credits Are
AI credits meter your AI usage across ProductBridge. Every AI operation debits credits from your account, including:
- Ask AI — each message you send charges 1 credit
- Feedback pipeline — AI analysis of incoming feedback from integrations and the portal
- AI Writer — AI-assisted drafting
- AI search — semantic search over your feedback
Credits belong to your account, not to a single organization. If you own multiple organizations, they all draw from the same credit balance.
Where Credits Come From
Your spendable balance combines two pools:
| Pool | Source | Expiry |
|---|---|---|
| Monthly allocation | Granted by your plan each month | Resets every 30 days — unused credits do not roll over |
| Top-up balance | One-time credit packs you purchase | Never expires |
Top-up credits are only spent after your monthly allocation is exhausted, so purchased credits are never wasted.
Your available balance is: remaining monthly allocation + top-up balance.
Promotions can also grant bonus credits, shown separately on the credits tile. Unlike top-ups, bonus credits can carry an expiry date — the tile shows how many days remain.
Check Your Balance
Open Billing
Click your avatar in the bottom-left of the sidebar and choose Billing, or go straight to https://app.productbridge.io/dashboard/billing.
Read the credits tile
On the Current Plan tab, the AI credits available tile shows your headline spendable balance, broken down into the monthly, bonus, and top-up pools. The monthly pool resets at the end of your current 30-day period.
Viewing the balance requires billing:view on your role. Buying credits or changing plan requires billing:manage, which only Owners have by default.
View Usage History
Every credit charge is recorded — the operation type, credits charged (split by pool), the organization it ran for, and when it happened.
The usage ledger is currently available through the admin API only (GET /credits/usage, filterable by organization, operation type, and date range). The Billing page shows your current balance, not the per-operation history. If you need a usage breakdown, contact help@productbridge.io.
Buy More Credits
When you need more than your monthly allocation:
Open the Top up credits tab
Go to https://app.productbridge.io/dashboard/billing?tab=topup. The tab lists every one-time pack available to you, each showing the credit amount, price, and price per credit.
The Top up credits tab only appears when top-up packs are configured for your account. If you don't see it, the packs aren't available — contact help@productbridge.io.
Buy a pack
Click Buy credits on a pack to open the secure checkout. Every pack is marked Never expires.
Wait for the balance to update
Credits are added right after payment is confirmed. This can take a few seconds — reload the Billing page if the balance hasn't updated yet.
Top-up credits never expire, and you can buy packs even without an active subscription.
Running Out of Credits
When your balance reaches zero:
- AI features pause — Ask AI and other AI operations show an Out of AI credits prompt instead of running, with a shortcut to buy more
- Everything else keeps working — feedback boards, roadmap, changelog, portal, and integrations are unaffected (only the AI analysis of incoming items waits)
- You can either buy a top-up pack immediately or wait for your monthly allocation to reset