Branding & Custom Domain
Customize how ProductBridge looks to your users — upload a favicon, set portal brand colors for light and dark mode, and map your own domain to the public portal.
Make ProductBridge Look Like Your Product
When customers land on your public portal, you want it to feel like an extension of your product — not a third-party tool. ProductBridge lets you control branding (favicon, portal brand colors) and map your own domain (e.g., feedback.yourproduct.com) so the entire experience stays on-brand.
Branding
Visual identity is split across two settings tabs:
| Setting | Where to Configure |
|---|---|
| Favicon and organization name | Settings → Organization → Brand Settings (General tab) |
| Portal brand colors | Settings → Organization → Public Portal → Brand colors |
Upload a favicon
Go to Settings → Brand Settings and upload your product's favicon (the small icon shown in browser tabs). PNG, JPEG, GIF, WebP, and ICO formats are all accepted. Use Change Favicon to replace an existing one.
Set your brand colors
Go to Settings → Public Portal and find the Brand colors section. Pick separate accent colors for Light mode and Dark mode — each is used for buttons, links, and highlights on your portal in that theme.
Save
Save your changes. Branding updates apply instantly across the portal — no redeploy needed.
| Setting | Description | Where It Appears |
|---|---|---|
| Brand colors (Light mode / Dark mode) | Hex colors used as the accent per theme | Portal buttons, links, accents |
| Favicon | Browser tab icon | Public portal, email templates |
Because light and dark mode have separate color pickers, you can choose a darker accent for light backgrounds and a brighter one for dark backgrounds — no need to compromise on a single mid-range hue.
Custom Domain
By default, your portal lives at your-org.productbridge.io. With a custom domain, you can serve it from a subdomain you own — for example, feedback.yourproduct.com or ideas.yourproduct.com.
How It Works
ProductBridge provisions SSL certificates and routes traffic to your custom domain automatically. You add a DNS record at your domain registrar, and ProductBridge handles the rest — certificate issuance, renewal, and routing.
Add Your Custom Domain
Open Custom Domain settings
Go to Settings → Organization → Custom Domain and toggle Enable custom domain.
Enter your domain
Enter the hostname you want to use in the Domain URL field, for example feedback.yourproduct.com, then click Save Domain.
Use a valid hostname only — no https://, no trailing slash, no port, no path. ProductBridge validates the format before saving.
Add the DNS record
After saving, ProductBridge displays the CNAME record you need to add at your DNS provider. The record name is your custom hostname; the value is customdomains.productbridge.io.
Add the record exactly as shown.
Verify
DNS propagation typically takes a few minutes but can take up to 48 hours. Click Refresh Status on the Custom Domain page to re-check verification — the status updates from Pending through Validating to Active.
Done
Once the status shows Active, your portal is live at your custom domain with a valid SSL certificate. The default *.productbridge.io URL continues to work as a fallback.
Verification Status
| Status | Meaning |
|---|---|
| Not Configured | No custom domain has been saved yet |
| Pending | DNS record not yet detected |
| Validating | DNS detected, SSL certificate still being issued |
| Active | Domain is live and serving traffic with a valid SSL certificate |
Don't delete the CNAME record once verified — the platform uses it to renew your SSL certificate automatically. Removing it will eventually cause your domain to stop working.