Tags
Attach multiple labels to a post so you can slice your inbox by impact, persona, product area, or any other dimension that matters to your team.
What Is a Tag?
A tag is a flexible label you can attach to a post. Unlike categories (one per post), a post can have many tags. Tags are the workhorse of feedback organization — use them for everything from "High Impact" to "Mobile" to "Enterprise Customer."
Tags are organization-wide: the same pool is reused across all feedback and roadmap boards.
Default Tags
When you create a workspace, ProductBridge seeds 10 default tags:
| Tag | Common Use |
|---|---|
| Quick Win | Easy-to-build requests with high payoff |
| High Impact | Big-bet ideas worth deep investment |
| Blocker | Issues stopping customers from succeeding |
| Enterprise | Surfaced by enterprise accounts |
| Power User | Surfaced by your most engaged users |
| New User | Surfaced during onboarding |
| Churned | Mentioned by customers who later left |
| Needs Research | Worth understanding more before deciding |
| Duplicate | Likely a duplicate of another request |
| Community Top | Most-voted by the broader community |
Treat these as a starting point — rename or remove any that don't fit your team, and add your own.
Manage Tags
Open Tags
Go to Settings → Tags.
Create or edit a tag
Each tag has:
- Name — the label users see (e.g., "Mobile")
- Color (optional) — used as a colored chip in the admin and on the portal
- Show on Feedback — make available on feedback posts (default: on)
- Show on Roadmap — make available on roadmap posts (default: on)
Reorder
Drag tags into the order you want them to appear in the tag picker.
Delete
Deleting a tag removes it from all posts it was applied to. The posts themselves are untouched.
Apply Tags to Posts
Tags can be applied to a post in several ways:
- Manually — pick from the tag dropdown in the post editor
- By the AI pipeline — when feedback comes in via integration (Slack, Intercom, etc.), the AI can auto-tag based on content
- By bulk action — select multiple posts in the inbox and apply a tag to all at once
A single post can have any number of tags — there's no limit.
Tags vs. Categories vs. Custom Fields
| Use | When | Examples |
|---|---|---|
| Category | One broad theme per post | Idea, Bug, Question |
| Tag | Multiple labels per post | High Impact, Mobile, Enterprise |
| Custom Field | Structured per-post data | Customer ARR (number), Urgency (select) |
If you find yourself wanting to attach a value (a number, date, or specific selection) to a post, that's a custom field, not a tag.
Filtering by Tags
Tags shine in the inbox. Combine tags with statuses, custom fields, and boards in a saved view to build slices like:
- "Open feature requests from Enterprise customers, sorted by votes"
- "Mobile bugs marked Blocker"
- "Quick Wins planned for this quarter"
Keep tags scannable. If you have more than ~50 tags, the picker becomes overwhelming. Audit periodically — merge near-duplicates ("Mobile" and "Mobile App"), retire stale tags.
Public vs. Internal Tags
By default, tags are visible on the public portal. If you want some tags to remain admin-only (e.g., internal triage labels like "Needs Research"), use the Show on Feedback and Show on Roadmap toggles to hide them from the public-facing boards while keeping them available in the admin.
Last updated 4 days ago
Built with Documentation.AI