Tags
Attach multiple labels to a post so you can slice your inbox by impact, persona, product area, or any other dimension that matters to your team.
What Is a Tag?
A tag is a flexible label you can attach to a post. Unlike categories (one per post), a post can have many tags. Tags are the workhorse of feedback organization — use them for everything from "High Impact" to "Mobile" to "Enterprise Customer."
Tags are organization-wide: the same pool is reused across all feedback and roadmap boards.
Manage Tags
Open Tags
Go to Settings → Tags.
Create or edit a tag
Each tag has:
- Name — the label users see (e.g., "Mobile")
- Color — pick from the palette; used as a colored chip in the admin and on the portal
- Show on Feedback Board — make available on feedback posts
- Show on Roadmap Board — make available on roadmap posts
Reorder
Drag tags into the order you want them to appear in the tag picker.
Delete
Deleting a tag removes it from all posts it was applied to. The posts themselves are untouched.
Apply Tags to Posts
Tags can be applied to a post in several ways:
- Manually — pick from the tag dropdown in the post editor
- By the AI pipeline — when feedback comes in via integration (Slack, Intercom, etc.), the AI can auto-tag based on content
- By bulk action — select multiple posts in the inbox and apply a tag to all at once
A single post can have any number of tags — there's no limit.
Tags vs. Categories vs. Custom Fields
| Use | When | Examples |
|---|---|---|
| Category | One broad theme per post | Idea, Bug, Question |
| Tag | Multiple labels per post | High Impact, Mobile, Enterprise |
| Custom Field | Structured per-post data | Customer ARR (number), Urgency (select) |
If you find yourself wanting to attach a value (a number, date, or specific selection) to a post, that's a custom field, not a tag.
Filtering by Tags
Tags shine in the inbox. Combine tags with statuses, boards, and segments in a saved view to build slices like:
- "Open feature requests from Enterprise customers, sorted by votes"
- "Mobile bugs marked Blocker"
- "Quick Wins planned for this quarter"
Keep tags scannable. If you have more than ~50 tags, the picker becomes overwhelming. Audit periodically — merge near-duplicates ("Mobile" and "Mobile App"), retire stale tags.
Scoping Tags to Feedback or Roadmap
The Show on Feedback Board and Show on Roadmap Board checkboxes control which surface a tag is available on — feedback boards, roadmap boards, or both. They scope where the tag can be applied; they are not a public-vs-internal visibility control. Use them to keep roadmap-only labels (like release phases) out of the feedback tag picker, and vice versa.