Zapier Integration

Connect ProductBridge to 7,000+ apps using Zapier. Automate feedback workflows with triggers for new posts, comments, votes, status changes, and more.

Overview

The ProductBridge Zapier integration lets you connect your feedback workflows to 7,000+ apps without writing code. Automatically create posts from form submissions, notify your team in Slack when feedback arrives, sync status changes to your project tracker, and much more.

5 Triggers

React to new posts, comments, votes, status changes, and tag additions in real time.

4 Actions

Create posts, add comments, change statuses, and manage users from any connected app.

1 Search

Look up existing posts by ID to use their data in subsequent Zap steps.

Prerequisites

A ProductBridge account with an active project
A Zapier account (free or paid)
Your ProductBridge Zapier API key

Connect ProductBridge to Zapier

Get your API key

In ProductBridge, navigate to Settings > Integrations > Zapier and copy your Zapier API key.

Each API key is scoped to your organization and grants access to all projects within it.

Keep your API key secure. Do not share it publicly or commit it to version control. You can regenerate it at any time from the settings page, but existing Zaps will need to be reconnected.

Add ProductBridge in Zapier

In Zapier, create a new Zap and search for ProductBridge when selecting a trigger or action app.

When prompted, enter your API key. Zapier validates it against your ProductBridge organization and displays your organization name as the connection label.

Build your Zap

Choose a trigger or action from the lists below, configure the fields, and turn on your Zap. ProductBridge uses webhooks for triggers, so events fire in real time.

Triggers

Triggers fire automatically when something happens in ProductBridge. All triggers are webhook-based for real-time delivery and support optional board filtering.

New Post

Triggers when a new feedback post is created.

Output Field	Type	Description
`id`	string	Unique post identifier
`title`	string	Post title
`details`	string	Post description
`board.name`	string	Board the post belongs to
`status.name`	string	Current status (e.g., Open, In Progress)
`vote_count`	number	Number of votes
`comment_count`	number	Number of comments
`tags`	array	Tags assigned to the post
`author.name`	string	Author display name
`author.email`	string	Author email address
`created_at`	string	ISO 8601 timestamp

Use the optional Board filter to trigger only for posts on a specific board (e.g., "Feature Requests" or "Bug Reports").

New Comment

Triggers when a new comment is added to a post. Includes both public comments and internal notes.

Output Field	Type	Description
`id`	string	Comment identifier
`post_id`	string	Parent post identifier
`post_title`	string	Parent post title
`content`	string	Comment text
`is_internal`	boolean	Whether the comment is an internal note
`author.name`	string	Comment author name
`author.email`	string	Comment author email
`board.name`	string	Board name
`created_at`	string	ISO 8601 timestamp

New Vote

Triggers when a user votes on a post.

Output Field	Type	Description
`id`	string	Vote identifier
`post_id`	string	Voted post identifier
`post_title`	string	Voted post title
`voter.name`	string	Voter display name
`voter.email`	string	Voter email address
`board.name`	string	Board name
`created_at`	string	ISO 8601 timestamp

Post Status Changed

Triggers when a post's status changes (e.g., from "Open" to "In Progress").

Output Field	Type	Description
`id`	string	Event identifier
`post_id`	string	Post identifier
`post_title`	string	Post title
`old_status`	string	Previous status name
`new_status`	string	New status name
`board.name`	string	Board name
`changed_at`	string	ISO 8601 timestamp

Tag Added to Post

Triggers when a tag is added to a post.

Output Field	Type	Description
`id`	string	Event identifier
`post_id`	string	Post identifier
`post_title`	string	Post title
`tag.name`	string	Tag name
`tag.color`	string	Tag hex color
`board.name`	string	Board name
`added_at`	string	ISO 8601 timestamp

Actions

Actions let you create or update data in ProductBridge from any connected app.

Create Post

Creates a new feedback post on a specified board.

Input Field	Required	Description
`board_id`	Yes	Board to create the post on (dropdown)
`title`	Yes	Title of the feedback post
`details`	No	Detailed description of the feedback
`author_email`	No	Email of the post author. Creates a new user if not found.
`author_name`	No	Display name of the author (used when creating a new user)

Use this action to turn form submissions, emails, or support tickets from other apps into ProductBridge feedback posts automatically.

Comment on Post

Creates a public or internal comment on an existing post.

Input Field	Required	Description
`post_id`	Yes	Post to comment on (dropdown)
`content`	Yes	Comment text
`author_email`	No	Email of the comment author
`is_internal`	No	If true, the comment is an internal note not visible to end users

Change Post Status

Updates the status of an existing post.

Input Field	Required	Description
`post_id`	Yes	Post to update (dropdown)
`status_id`	Yes	New status (dropdown)
`changer_email`	No	Email of the person changing the status
`notify_voters`	No	If true, voters are notified of the status change

Create or Update User

Creates a new user or updates an existing one (upsert). Useful for syncing user data from CRMs or other tools.

Input Field	Required	Description
`email`	Yes	User email address (used as the unique identifier)
`name`	Yes	User display name
`avatar_url`	No	URL of the user's avatar image

Searches

Find Post

Finds an existing post by its ID. Use this in multi-step Zaps to look up a post before updating it.

Input Field	Required	Description
`post_id`	Yes	Post to find (dropdown)

Returns the full post object including title, details, board, status, vote count, comment count, tags, and author.

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