Feedback Intelligence
Discover how ProductBridge uses AI to automatically categorize, analyze, and surface insights from your user feedback.
Where to find it
Open Insights
Sidebar → Insights
Direct link: https://app.productbridge.io/dashboard/themes
In-app path: Sidebar → Insights
Requires: feedback_intelligence:view, and a plan that includes Insights. Extraction must also be enabled at Settings → Moderation → Feedback Intelligence.
The sidebar item is called Insights, and it opens the Themes view. The separate Analytics item above it opens the overview dashboard.
| Dashboard page | Sidebar item | Direct link |
|---|---|---|
| Analytics overview | Analytics | /dashboard/overview |
| Themes | Insights | /dashboard/themes |
| Observations | Insights → Observations tab | /dashboard/observations |
| Strengths | Insights → Strengths tab | /dashboard/strengths |
| Ask AI | Ask AI | /dashboard/ask-ai |
AI-Powered Feedback Analysis
Feedback Intelligence is the analytical engine of ProductBridge. It takes the raw feedback flowing into your inbox and transforms it into structured, actionable insights — automatically and continuously.
Instead of manually reading hundreds of feedback items, you get AI-generated categories, sentiment scores, trend detection, and pattern recognition. This lets you focus on making decisions rather than sorting data.
How It Works
When new feedback arrives, ProductBridge processes it through several AI layers:
- Categorization — Each item is automatically tagged with relevant topics (e.g., Performance, UI/UX, Pricing, Onboarding)
- Sentiment Analysis — Feedback is scored as positive, neutral, or negative so you understand how users feel
- Trend Detection — ProductBridge identifies spikes in specific topics or sentiment shifts over time
- Deduplication — Similar feedback items are grouped together so you see consolidated demand, not noise
All AI processing happens automatically when feedback is received. You do not need to trigger analysis manually — Analytics and Insights stay up to date in real time.
Key Capabilities
Ask AI
Ask natural language questions about your feedback data and get instant, AI-powered answers. Find out what users are asking for most, which segments are unhappy, or what changed this month.
Insights
Turn feedback into ranked observations, themes, and strengths — each backed by evidence and updated in real time.
From Insights to Action
Feedback Intelligence feeds directly into the Product Roadmap. When you identify a high-demand feature or a recurring pain point, you can create a roadmap item directly from the intelligence view — with all the supporting feedback automatically linked.
This ensures every product decision is backed by real data, not guesswork.