Analytics
Read survey results with a view tailored to each type — NPS and CSAT bands, CES effort averages, poll tallies, and open-feedback quote lists — filtered by date range.
Where to find it
Open Surveys
Sidebar → Surveys → click a survey
Direct link: https://app.productbridge.io/dashboard/surveys
In-app path: Sidebar → Surveys → click a survey to open its analytics panel
Requires: a plan that includes the app_surveys feature. Without it the Surveys item does not appear in the sidebar.
Opening Analytics
Select any survey from the Surveys list to open its analytics dashboard. The header carries three controls:
- Refresh — reload the latest responses.
- Share by link — copy or open the survey's public link (see Distribution).
- Date range — scope every metric to a window; it defaults to the last 90 days.
The layout adapts to the survey type, so you always see the metrics that make sense for the question you asked.
NPS
| Metric | What it shows |
|---|---|
| Score | The headline NPS from −100 to +100, with the change versus the prior period. |
| Responses | Total responses in the selected window. |
| Response rate | Share of shown surveys that were answered. |
| Composition | The split of promoters, passives, and detractors. |
Below the tiles, a score distribution histogram plots responses across 0–10, colored by band, and a daily score trend tracks the score over time.
CSAT
CSAT mirrors NPS but reads in satisfaction language:
| Metric | What it shows |
|---|---|
| Satisfied | Percentage of respondents who rated 4–5. |
| Responses | Total responses in the window. |
| Response rate | Share of shown surveys that were answered. |
| Composition | The split of satisfied, neutral, and dissatisfied. |
A score distribution histogram and daily trend accompany the tiles, banded the same way.
CES
CES is average-based rather than banded:
| Metric | What it shows |
|---|---|
| Avg rating | The mean effort score, shown out of the scale maximum. |
| Responses | Total responses in the window. |
An effort distribution histogram plots responses across the configured scale in a single neutral color — there are no promoter/detractor bands for effort.
Poll
A poll shows a Responses tile plus a Results breakdown: each option with its vote count and percentage as a progress bar.
Percentages are the share of respondents who picked each option. In a multiple-choice poll, respondents can pick more than one option, so the percentages can add up to more than 100%.
Open feedback
Open feedback shows a Responses tile and a scrollable list of every answer as a readable quote, each tagged with the respondent and the date. Anonymous responses are labeled accordingly. The list loads more as you scroll.
Recent Responses
For scored and poll surveys, a Recent responses table lists individual answers with their score or selected options, any follow-up comment, the respondent, and the date. NPS and CSAT rows also show the band each answer falls into.
Combine analytics with the Advanced routing options on NPS and CSAT — send detractors to a feedback board and nudge promoters to leave a review — so the numbers here turn directly into action. See Creating a Survey.