Discord Integration
Connect ProductBridge to Discord to capture feedback from server channels and community discussions automatically.
Overview
The Discord integration connects ProductBridge to your Discord server so you can collect feedback from community channels. Whether your users discuss features in a feedback channel or report bugs in a support forum, ProductBridge captures it all and brings it into your feedback workflow.
Prerequisites
- A Discord server where you have administrator or manage server permissions
- A ProductBridge project with at least one feedback channel enabled
- One or more Discord channels designated for feedback collection
Connect Discord
Open Integration Settings
Navigate to Settings > Integrations > Discord in your ProductBridge dashboard and click Connect.
Add the Bot
You are redirected to Discord's OAuth flow. Select the server you want to connect and grant the ProductBridge bot access. The bot requests permissions to read messages and send replies in selected channels.
Select Channels
Choose which Discord channels ProductBridge should monitor. You can select text channels and forum channels. Map each to a specific ProductBridge board.
Common setups include:
#feedback— General feedback channel#feature-requests— Forum channel for feature discussions#bugs— Bug reporting channel
Configure Collection Rules
Import every message posted in the selected channels. Best for channels dedicated entirely to feedback.
Only import messages that receive a specific emoji reaction from moderators or community managers. This lets your team curate which community messages become feedback items.
Users submit feedback with a bot command: !feedback Dark mode would be amazing. The command creates a feedback post in ProductBridge and sends a confirmation message in the channel.
For Discord forum channels, each new forum post is imported as a separate feedback item. Replies to the forum post are captured as comments.
How It Works
Once connected:
- Messages matching your collection rules are imported into your ProductBridge feedback inbox
- Each item is tagged with "via Discord" and includes the server name, channel name, and message link
- The Discord username is captured and linked to ProductBridge user profiles where possible
- Thread replies and forum post replies can optionally be synced as comments
- All imported feedback flows into Feedback Intelligence for analysis
Discord forum channels work especially well with ProductBridge — each forum post maps naturally to a feedback item, and community voting on forum posts can be synced as votes in ProductBridge.
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