Modjo Integration

Connect ProductBridge to Modjo to automatically turn call transcripts into feedback — capturing product requests and pain points from your sales and customer-success calls, in real time.

Where to find it

Open Modjo in ProductBridge

Sidebar → Connect Sources → Modjo

Direct link: https://app.productbridge.io/dashboard/settings/integrations/modjo

In-app path: Sidebar → Connect Sources → Modjo

Requires: integration:view to see the integration, integration:manage to connect or disconnect it.

All integrations: https://app.productbridge.io/dashboard/settings/integrations

Overview

Modjo is a conversation-intelligence platform that records and transcribes your sales and customer-success calls. The Modjo integration connects your Modjo workspace to ProductBridge and automatically turns the product feedback voiced on those calls into feedback posts — so insights from customer conversations never get lost.

Once connected, ProductBridge reads your call transcripts (read-only) and runs each conversation through an AI pipeline. When a customer mentions a feature request, a missing capability, a limitation, or a UX complaint, ProductBridge extracts it, deduplicates it against your existing feedback, and creates a new post or consolidates it into a matching one. Pure sales talk — pricing, scheduling, and rapport — is ignored.

This is a one-way ingestion integration: feedback flows from Modjo into ProductBridge, and nothing is written back to Modjo. Unlike Gong, Modjo supports webhooks, so calls are analyzed the moment Modjo finishes transcribing them, with a scheduled sync every 6 hours as a safety net.

Prerequisites

A Modjo account with Administrator or Manager permissions (required to create an API key)
A ProductBridge organization with at least one feedback board configured

Modjo does not offer an OAuth app for its REST API, so you connect with a workspace API key. It takes about a minute to create.

Step 1 — Create a Modjo API key

Go to app.modjo.ai and sign in with an account that has Administrator or Manager permissions. Without one of those roles, the API key option is not available.

Open the Public API card

Go to Settings → Integrations, then open the Public API card. You can jump straight there: app.modjo.ai/settings/integrations/modjo_api_key

Create a new API key

Click Create a new API key. There is nothing to fill in — Modjo generates the key for you.

Copy the key immediately

Copy the key before closing the dialog. Modjo does not store it and cannot show it to you again. If you lose it, delete the key and generate a new one.

Step 2 — Connect in ProductBridge

Open the Integrations catalog

Paste your API key

Paste the key from Step 1 into the API Key field. ProductBridge validates it against Modjo before saving.

Choose a Historical Sync Window

Optionally enable Import historical data and pick a lookback window between 1 and 30 days. When enabled, ProductBridge backfills your existing call transcripts from that window right after you connect.

Confirm Connection

Click Connect Modjo. ProductBridge encrypts your key, registers a webhook in your Modjo workspace automatically, and the status updates to Connected. If you enabled historical sync, the backfill begins immediately in the background.

Step 3 — Enable realtime sync (if prompted)

Modjo assigns every webhook a security token and sends it with each delivery, but it does not return that token through its API. ProductBridge can create the webhook for you, but it cannot read the token — so you copy it across once.

Skip this step unless ProductBridge asks for it. If the integration page shows Enable realtime sync, follow the steps below. Otherwise you're already done.

Open the Webhook card in Modjo

In Modjo, go to Settings → Integrations and open the Webhook card: app.modjo.ai/settings/integrations/modjo_webhook

Find the ProductBridge webhook

Look for the webhook named ProductBridge, subscribed to the call_transcribed and call_summarized events. ProductBridge already created it — do not create a second one.

Copy the security token

Copy the security token shown for that webhook.

Paste it into ProductBridge

Back in Connect Sources → Modjo, paste it into the Webhook secret field and click Save. Realtime sync activates immediately and the prompt disappears.

This step is optional. Until you complete it, ProductBridge rejects unverified webhook deliveries and imports your calls on the scheduled sync every 6 hours instead. You lose realtime latency, not data.

What Happens After Connect

Immediately after connection, ProductBridge:

Encrypts and stores your Modjo API key
Registers a webhook in your Modjo workspace for the call_transcribed and call_summarized events
Runs a historical backfill over your chosen lookback window (if historical sync was enabled), queuing each call's transcript for AI analysis
Begins listening for realtime webhook events, with a sync every 6 hours as a reconciliation net

Each call becomes a single item that flows through ProductBridge's AI pipeline. Calls that contain product feedback become posts; the rest are discarded.

How Feedback Is Processed

Every Modjo call runs through the same AI pipeline used across ProductBridge's communication-channel integrations:

Stage	What Happens
Normalize	The transcript and call participants are combined into a structured format. Modjo contacts (external participants) are labelled as the customer; Modjo users are your internal team
Detect	An LLM decides whether the call contains actionable product feedback. Sales and commercial talk — pricing, scheduling, rapport — is treated as not feedback
Extract	An LLM extracts a title, description, sentiment, priority, feature area, and the specific pain points the customer raised
Deduplicate	Semantic search (Voyage AI + Qdrant) checks for similar existing posts. If similarity is high enough (≥ 0.85), the call is consolidated into the existing post — no duplicate
Organize	An LLM assigns the right board, category, and tags

Modjo feedback is tagged with source: modjo and source_type: integration. The original Modjo call link is stored in the post's metadata, so you can jump from a feedback post back to the source call.

Modjo transcribes calls in many languages. ProductBridge analyzes the transcript in its original language and always writes the resulting feedback post in English.

Privacy & Security

Workspace-scoped API key — One Administrator or Manager creates a key that covers the whole workspace. The integration keeps working when individual team members change roles or leave.
Only completed calls are ingested — ProductBridge skips calls still processing, calls that failed to process, and calls whose transcript was removed by your Modjo data-retention policy.
Read-only — The integration only reads call data. It never modifies calls or writes any data back to Modjo, apart from registering (and later removing) its own webhook.
Encrypted credentials — Your API key is encrypted at rest using Fernet symmetric encryption with a server-managed key.
Verified webhooks — Every delivery must present the security token Modjo issued for the webhook. Unverified deliveries are rejected; the scheduled sync still imports those calls.
Organization-scoped access — Ingested feedback lives inside the single ProductBridge organization that connected the integration and is governed by role-based access control. Each Modjo workspace can be linked to exactly one organization.

Limitations

Transcript required — Only calls that have a transcript in Modjo are analyzed. Calls awaiting transcription are picked up once Modjo finishes, or on a later sync.
Backfill window — Historical backfill covers only your chosen lookback window (1–30 days). Older calls are not imported retroactively.
One Modjo workspace per organization — Connect a different ProductBridge organization for each Modjo workspace.
API key, not OAuth — Modjo's OAuth support currently applies only to its MCP server, not to the REST API that serves calls, transcripts, and webhooks. Connecting therefore requires an API key.
Rate limits — Modjo allows 100 API requests per minute per key. Large backfills are paced to stay within that budget and may take a few minutes.

Disconnect

To disconnect Modjo, open Connect Sources > Modjo and click Disconnect. ProductBridge:

Deletes the webhook it registered in your Modjo workspace
Marks the integration as disconnected
Removes the stored Modjo API key
Stops syncing new calls

Existing feedback posts remain in ProductBridge — only the live connection is removed. You can also delete the API key in Modjo afterwards.

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