Slack Integration

Connect ProductBridge to Slack to capture feedback via the /productbridge slash command, @mentions, and AI-powered analysis of channel messages — with optional confirmation replies in the thread.

Overview

The Slack integration connects ProductBridge to your Slack workspace so your team can capture product feedback exactly where conversations already happen — no context switching, no separate tools.

There are three ways feedback flows from Slack into ProductBridge:

Slash command**/productbridge** — A teammate runs the slash command in any channel, fills out a small modal, and the post is created instantly.
@Mention — A teammate mentions the ProductBridge bot in a channel message to submit feedback explicitly. AI detection is skipped and the message is treated as feedback at high confidence.
Passive channel monitoring — Messages posted in monitored channels are analyzed by AI. Anything that looks like product feedback (feature requests, bug reports, UX complaints, enhancements, pain points) is captured automatically. Casual chat is ignored.

After feedback is captured, ProductBridge can post a confirmation reply in the thread so the submitter knows their input was recorded.

Prerequisites

A Slack workspace with permission to install apps
A ProductBridge organization with at least one feedback board
Channel admin or workspace admin access to invite the bot to private channels (if needed)

Connect Slack

Open the Admin Dashboard

Click Add to Slack

On the Slack integration page, click the Add to Slack button. ProductBridge initiates the Slack OAuth flow and redirects you to Slack's authorization screen.

Authorize ProductBridge in Slack

On Slack's OAuth screen, choose the workspace where you want to install ProductBridge. Review the requested scopes:

Scope	Used For
`app_mentions:read`	Detect @mentions of the ProductBridge bot
`channels:history`	Read messages in monitored channels
`channels:read`	View basic channel info
`chat:write`	Post auto-reply confirmations
`commands`	Register the `/productbridge` slash command
`users:read`	Identify message authors
`users:read.email`	Link Slack users to ProductBridge user profiles

Click Allow to install the ProductBridge app into your workspace.

Confirm Connection

After authorization, Slack redirects you back to ProductBridge. The integration status updates to Connected, and the page now displays your workspace name, team ID, and the bot user ID.

Behind the scenes, ProductBridge:

Encrypts and stores the bot token
Registers the /productbridge slash command on your workspace
Wires the webhook endpoint so Slack can deliver events

What Happens After Install

Immediately after connection:

The ProductBridge bot appears in your workspace and can be invited to channels
The /productbridge** slash command** is available in every channel where the bot is present
The webhook endpoint is registered so Slack can deliver messages, mentions, and command interactions in real time
A confirmation appears in the ProductBridge admin UI showing your workspace name and bot user ID

Submit Feedback from Slack

After installation, your team can capture feedback in three ways.

1. Slash Command `/productbridge`

The fastest way to submit feedback. Run the command in any channel, fill in a short modal, and the post is created instantly.

Run the Slash Command

In any channel where the ProductBridge bot is present, type /productbridge and press Enter. Slack shows the registered command as you type.

Fill the Feedback Modal

Slack opens a modal form with two fields:

Field	Required	Limit
Title	Yes	Up to 150 characters
Description	Yes	Up to 3,000 characters (multi-line supported)

Write a clear title and detailed description, then click Submit.

Get Confirmation

Slack briefly shows a "thinking" indicator while ProductBridge processes the submission. Once the feedback is captured, ProductBridge replies with an ephemeral confirmation message visible only to the submitter — keeping channels clean.

Because the slash command captures intent explicitly, ProductBridge skips AI feedback detection for slash command submissions and assigns 95% confidence by default. The submission still flows through the AI pipeline for extraction, deduplication, and routing — so duplicates are caught and posts land in the correct board automatically.

2. @Mention

Mention the ProductBridge bot in any channel to submit feedback explicitly. AI detection is skipped — the message is treated as feedback at high confidence.

Example:

@ProductBridge The export to CSV button times out for large workspaces. Bug report.

ProductBridge captures the message, runs Extract → Deduplicate → Organize, and creates a feedback post. If auto-reply is enabled, ProductBridge replies in the same thread to confirm capture.

3. Passive Channel Monitoring

For channels you designate, ProductBridge listens to every message and uses AI to decide whether the message contains product feedback. Casual chat, jokes, and unrelated discussion are ignored — only messages with real product input become feedback posts.

Example — message captured as feedback:

A teammate posts a feature request or bug report in a monitored channel.

ProductBridge classifies it as feedback, creates a post, and replies in the thread to confirm.

Example — message ignored:

A teammate posts a casual hello, a meeting note, or anything that is clearly not product feedback.

ProductBridge analyzes the message, decides it is not feedback, and silently discards it. No post is created, and no thread reply is posted.

Passive monitoring is configured per channel — only channels you explicitly add to Monitored Channels in integration settings are listened to. Use this for dedicated channels like #product-feedback, #feature-requests, or #bug-reports.

Configure Capture Behavior

Settings live in Settings > Integrations > Slack.

Capture Mode

Three modes control which signals generate feedback posts:

Mode	Slash Command	@Mention	Passive Channel Monitoring
`passive`	✓	—	✓
`active`	✓	✓	—
`both`	✓	✓	✓

The default is both — start there to maximize capture, then narrow to passive or active if you find the AI is over- or under-collecting from regular messages.

Monitored Channels

For passive mode, choose which channels ProductBridge should listen to:

Empty list — All channels the bot can see are monitored
Specific channel IDs — Only the listed channels are processed

For private channels, you must manually invite the bot using /invite @ProductBridge before it can read messages.

Auto-Reply

ProductBridge can post a confirmation reply in the Slack thread whenever feedback is captured. Configure:

auto_reply — Toggle on/off
auto_reply_message — Custom acknowledgment text (default: "Thanks! Your feedback has been captured.")

The reply is posted as a thread reply on the original message, so channels stay quiet for everyone else.

How Feedback Is Processed

All Slack feedback (regardless of capture path) flows through ProductBridge's AI pipeline:

Stage	What Happens
Normalize	Message, channel info, user info, thread context, and permalink are combined into a structured format
Detect	LLM classifies as feedback (skipped for slash command and @mention — auto-confirmed at 0.95 confidence)
Extract	LLM extracts title, description, sentiment, priority, feature area, pain points, and customer impact
Deduplicate	Semantic search (Voyage AI + Qdrant) checks for similar existing posts. If similarity ≥ 0.85, votes on the existing post instead of creating a duplicate
Organize	LLM assigns the right board, category, and tags

Slack feedback is tagged with source: slack and source_type: integration. The Slack message permalink is stored so you can jump from a feedback post back to the original conversation.

Threaded Conversations

If the captured message is a thread reply, ProductBridge fetches the entire thread for context. The full thread history is included in the feedback extraction so the AI understands the conversation, not just an isolated reply.

What Gets Filtered Out

ProductBridge automatically ignores noise so only meaningful messages reach the AI pipeline:

Bot messages and app messages
Message edits and deletes
Channel join/leave notifications
Topic and purpose change announcements
Empty or whitespace-only messages

Limitations

No historical backfill — Slack only delivers events in real time. ProductBridge cannot import messages posted before the integration was connected.

Direct messages are not supported — Only channel messages, mentions, and slash commands are processed
Private channels require bot invitation — Use /invite @ProductBridge in each private channel
One workspace per organization — Connect a different ProductBridge organization for each Slack workspace

Disconnect

To disconnect Slack, navigate to Settings > Integrations > Slack and click Disconnect. ProductBridge:

Marks the integration as disconnected
Stops processing incoming Slack events
Keeps your existing feedback posts intact (only the live connection is removed)

To fully remove the bot from your workspace, also revoke the app under Slack Workspace Settings > Manage Apps > ProductBridge.

Slash command not appearing — Slack may take up to a minute to propagate registered commands. Refresh the Slack client (Ctrl+R / Cmd+R). If still missing, disconnect and reconnect to re-register the command.
Bot not seeing channel messages — Verify the bot is added to the channel (use /invite @ProductBridge). For private channels, manual invite is required.
@mentions not working — Confirm capture_mode is set to active or both. Check that the bot user is correctly mentioned (the @ProductBridge autocomplete should appear).
Passive monitoring not capturing — Confirm capture_mode is passive or both, and verify the channel is included in your Monitored Channels list (or the list is empty for all channels).
Missing user emails — The users:read.email scope is required. If you upgraded ProductBridge after the initial install, disconnect and reconnect to refresh granted scopes.
Webhook signature errors — If you see signature verification failures in logs, your Slack signing secret may have rotated. Disconnect and reconnect to refresh credentials.
Duplicate feedback — ProductBridge deduplicates by Slack event ID and runs semantic similarity checks. If a similar post already exists, the message votes on the existing post rather than creating a duplicate.
Re-authorize — If the connection stops working, revoke and reconnect from Settings > Integrations > Slack. This regenerates the bot token, re-registers the slash command, and re-establishes the webhook.

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