Slack Integration
Connect ProductBridge to Slack to collect feedback from designated channels, threads, and reactions automatically.
Overview
The Slack integration connects ProductBridge to your Slack workspace so you can capture feedback from designated channels without leaving the tools your team already uses. Users post feedback in Slack, and ProductBridge imports it automatically — tagged, categorized, and ready for analysis.
Prerequisites
- A Slack workspace with admin permissions to install apps
- A ProductBridge project with at least one feedback channel enabled
- One or more Slack channels designated for feedback collection
Connect Slack
Open Integration Settings
Navigate to Settings > Integrations > Slack in your ProductBridge dashboard and click Connect.
Authorize Access
You are redirected to Slack's OAuth flow. Grant ProductBridge access to your workspace. ProductBridge requests permissions to read messages in selected channels and post replies.
Install the ProductBridge Slack app from your workspace admin panel for organization-wide access, or install it individually for personal use.
Select Channels
Choose which Slack channels ProductBridge should monitor for feedback. You can select multiple channels and map each to a different ProductBridge board.
Common setups include:
#product-feedback— General feedback channel#feature-requests— Dedicated feature request channel#bug-reports— Bug reporting channel
Configure Collection Rules
Import every message posted in the selected channels as feedback. Best for channels dedicated entirely to feedback collection.
Only import messages that receive a specific emoji reaction (e.g., :feedback: or :bulb:). This lets your team curate which messages become feedback items.
Configure the trigger emoji in Integration Settings > Slack > Reaction Filter.
Users submit feedback with a slash command: /feedback Dark mode would be great for night sessions. The command creates a feedback post directly in ProductBridge.
The slash command is available in all channels where the ProductBridge app is installed.
How It Works
Once connected:
- Messages matching your collection rules are imported into your ProductBridge feedback inbox
- Each item is tagged with "via Slack" and includes the channel name and message link
- The Slack user's display name and email are matched to ProductBridge user profiles
- Thread replies on imported messages can optionally be synced as comments
- All imported feedback flows into Feedback Intelligence for analysis
ProductBridge can post a confirmation reply in the Slack thread when feedback is captured, so users know their input was recorded.
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