Themes

Where to find it

Open Themes

Sidebar → Insights → Themes

Direct link: https://app.productbridge.io/dashboard/themes

In-app path: Sidebar → Insights → Themes tab

Open one theme: /dashboard/themes?theme={themeId}

Requires: feedback_intelligence:view, and a plan that includes Insights. Extraction must also be enabled at Settings → Moderation → Feedback Intelligence.

The Big Picture

Themes are the highest-altitude stories in your feedback — groups of related observations gathered under the functional areas of your product (for example, Resume Editor, Onboarding & Education, or Feedback Collection). Where an observation is one specific problem, a theme tells you which part of the product is generating the most discussion.

Open them from the sidebar under Intelligence → Insights, then select the Themes tab.

Reading the Themes Board

Each theme is shown as a card with:

• Name — the functional area (for example, Resume Editor)
• Status — Emerging, Active, Dismissed, or Resolved (see Status)
• Summary — a short description of what the theme covers
• Metrics — observations · people · posts: how many observations roll up into it, how many distinct people are behind it, and how many feedback posts contribute
• Source breakdown — how the contributing feedback splits across sources (for example, Public 1 · Appsumo 2)

Filter and Sort

• Status — show only themes in a given status
• Source — keep themes with evidence from a specific source
• Sort — order by Newest or another available option

Open a Theme

Select a theme to open it and see the observations grouped inside it — and from there the evidence, the individual signals and source feedback posts. This lets you move from "Resume Editor is noisy this month" down to the exact customer quotes in a couple of clicks.