Direct URL

Share a direct link to your ProductBridge feedback portal. No code or embeds required — paste the URL in emails, Slack, support tickets, docs, or anywhere a link works.

Overview

The Direct URL is the simplest way to collect feedback. You get a permanent link to your branded feedback portal that you can share anywhere: in emails, Slack messages, support auto-replies, help docs, or social media. No script tags, no iframes, no SDK.

Users open the link, land on your feedback portal, and submit. That is it.

Your Portal URL

Your portal URL follows this pattern:

https://app.productbridge.io/widget/YOUR_ORGANIZATION_ID

Find your Organization ID in Settings > Widget & Embeds.

You can also deep-link directly to a specific tab:

Tab	URL
Feedback (default)	`https://app.productbridge.io/widget/YOUR_ORGANIZATION_ID?tab=feedback`
Roadmap	`https://app.productbridge.io/widget/YOUR_ORGANIZATION_ID?tab=roadmap`
Changelog	`https://app.productbridge.io/widget/YOUR_ORGANIZATION_ID?tab=changelog`

Where to Use It

In Emails

Add a feedback link to your onboarding emails, newsletters, or transactional emails:

Have feedback? We'd love to hear from you:
https://app.productbridge.io/widget/YOUR_ORGANIZATION_ID

In Slack or Teams

Pin a shortcut to your #feedback or #product channel:

💬 Share product feedback → https://app.productbridge.io/widget/YOUR_ORGANIZATION_ID

In Support Auto-Replies

Include the link in Zendesk, Intercom, or Freshdesk canned responses:

Was this helpful? Share feature requests or bug reports here:
https://app.productbridge.io/widget/YOUR_ORGANIZATION_ID

In Help Documentation

Add a feedback button at the bottom of help articles:

[Share feedback on this article](https://app.productbridge.io/widget/YOUR_ORGANIZATION_ID)

In Your App

Use it as a standard HTML anchor — no SDK needed:

<a href="https://app.productbridge.io/widget/YOUR_ORGANIZATION_ID" target="_blank" rel="noopener">
  Share Feedback
</a>

Limitations

The Direct URL opens in a new tab or window. If you want the widget to appear inside your application without navigation, use the Floating Button, Inline Embed, or Custom Trigger instead.

Users are not automatically identified — they must log in manually at the portal
No programmatic control or SDK events
Opens as a standalone page, not embedded in your UI

Identify Users via URL (Optional)

If you generate a short-lived token on your server, you can pre-authenticate users by appending it as a query parameter — saving them the login step:

https://app.productbridge.io/widget/YOUR_ORGANIZATION_ID?token=JWT_FROM_YOUR_SERVER

The token is the same JWT you generate for SDK identity verification. See Identity Verification for how to generate it.

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Last updated 2 weeks ago

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