Public ReviewsTrustPilot

TrustPilot Integration

Connect ProductBridge to TrustPilot by pasting your public review page URL — no API keys or paid plan required. Reviews import automatically every day.

TrustPilot

Overview

The TrustPilot integration imports reviews from your public TrustPilot review page into ProductBridge. Monitor customer trust signals, track sentiment trends, and analyze TrustPilot feedback alongside all your other feedback channels in one place.

Connecting requires no credentials — you paste your public TrustPilot review URL or your business domain, and ProductBridge handles the rest.

Prerequisites

  • A public TrustPilot review page for your business (e.g., trustpilot.com/review/example.com)

  • A ProductBridge organization with at least one feedback board configured

Connect TrustPilot

Open the Integrations catalog

Sign in to your ProductBridge dashboard, click Connect Sources in the sidebar, and select TrustPilot.

Paste your review URL or domain

Paste the public TrustPilot review URL of your business, or just the domain:

  • https://www.trustpilot.com/review/example.com
  • example.com

Optionally import historical data

Toggle on Import historical data and pick a window between 1 and 30 days to backfill existing reviews from that period. This is off by default.

Click Connect TrustPilot

The integration status updates to Connected. Reviews start syncing automatically — no further configuration needed.

How Reviews Sync

  • Automatic daily sync — ProductBridge pulls new reviews once a day at 02:00 UTC

  • Sync depth — Each sync checks your most recent reviews (150 by default) and imports the ones it hasn't seen yet

  • Historical import — If enabled at connect time, reviews from your chosen 1–30 day window are backfilled once in the background

Each imported review is tagged with its TrustPilot source, sentiment is derived by AI from the review text, and the review flows into Feedback Intelligence for categorization and trend analysis — just like feedback from any other channel.

TrustPilot reviews are highly visible to potential customers. Monitor negative reviews closely and use ProductBridge to track whether reported issues are addressed in your roadmap.

Disconnect

To stop syncing, open Connect Sources > TrustPilot and click Disconnect. Reviews already imported stay in ProductBridge.

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