Capterra Integration
Connect ProductBridge to Capterra to import and analyze reviews from your Capterra product listing.
Overview
The Capterra integration imports reviews from your Capterra product listing into ProductBridge. Star ratings are automatically converted to sentiment scores, and review text is categorized by topic — so you can track public perception alongside your direct feedback.
Prerequisites
- A published Capterra product listing with at least one review
- Your Capterra listing URL
- A ProductBridge project to receive imported reviews
Connect Capterra
Open Integration Settings
Navigate to Settings > Integrations > Capterra in your ProductBridge dashboard and click Connect.
Enter Listing URL
Provide your Capterra listing URL (e.g., https://www.capterra.com/p/your-product). ProductBridge validates the URL and displays your listing details.
Configure Import Settings
Choose your sync frequency (daily or weekly) and whether to backfill existing reviews or start fresh.
Activate
Click Enable to start importing. ProductBridge begins pulling reviews immediately.
Configure Settings
Customize how Capterra reviews are processed:
| Setting | Options | Description |
|---|---|---|
| Sync frequency | Daily, Weekly | How often new reviews are pulled |
| Backfill | On, Off | Import historical reviews on first sync |
| Sentiment mapping | Auto, Manual | How star ratings map to sentiment scores |
| Category filter | All, Specific | Import all reviews or only specific star ratings |
Enable backfill on your first sync to get a historical baseline, then switch to daily imports for ongoing monitoring.
How It Works
Once connected:
- Capterra reviews are imported on your configured schedule and tagged with "via Capterra"
- Star ratings (1-5) are converted to sentiment scores: 4-5 = positive, 3 = neutral, 1-2 = negative
- Review text is analyzed by AI to extract specific topics and feature mentions
- All imported reviews flow into Feedback Intelligence for analysis
- You can compare Capterra sentiment with other review platforms and direct feedback channels
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